Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing through your files or tweaking different settings. The ticketing system is being closely monitored 24/7/365 by our technical support team representatives and the response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive support. Unlike some other companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in relation to any technical or billing issue. Additionally, you can see a selection of educative articles, which will help you resolve the most commonly confronted challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it far more convenient to manage everything in one place, which is the reason why we have implemented a trouble ticket system into the custom-built Hepsia hosting Control Panel, which is available with every semi-dedicated server account. This will allow you to handle the communication with our customer care team together with your disk space, which implies that you won’t have to memorize an additional user name for another system. You’ll be able to submit a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. You can also look through older tickets using a clever search function or check applicable FAQ articles, which provide solutions to commonly met issues. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum response time being just 1 hour, so there’ll always be somebody to help you.