Despite the fact that this is not the keyaspect to help you identify a trustworthy cloud hosting company from a bad one and a reseller from a real supplier, the option to call and talk to a live person is an indicator that you are not dealing with a one-person company and that you'll be able to get in touch with someone any time you're in need of help. The phone support for web hosting services may vary from general to expert, so the problems that can be resolved through a phone call differ based on the service provider. Usually, these matters are more basic and feature billing or first level technical issues as more difficult tasks usually require a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nonetheless, the option to phone call your provider can save you a lot of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

If you decide to use one of our Linux cloud hosting packages, you will be able to get hold of our customer support team over the phone for 14 hours a day. We will assist you in choosing the best package for your websites because we think that it is better to discuss these issues with a live person. In case you already have an account, we are able to assist you with all your sales/billing questions and general matters, even with some tech situations that do not involve too much time or escalation to a system administrator as it will be more appropriate to open a ticket for time-consuming matters in order to have the communication in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we provide include live phone support for fourteen hours daily. In case you are unsure which plan will be suitable for your websites, you'd like to find out more about the package's features or you're looking for any other kind of info about our services, you will be able to call any of the local telephone numbers which we have in the U.S.A., the UK and Australia and our support representatives will help you. In case you already have an account, you will be able to get in touch with us about sales and general matters, although we're usually able to help with a large number of tech issues as well. For entirely technical troubles you'll have to take advantage of our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option in case your trouble requires additional time to be solved or it needs to be escalated to our sysadmins.