Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or email requires further assistance from an admin, we’ll forward it and leave a note to notify you that your matter is being examined. If you take advantage of the Optional Managed Services package, all of the server administration services included there will be completed at a time that is suitable for you.
An Exceptional Support Service
- We’ll be at your disposal 24–7–365 to reply to any questions that you may have related to our Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the server. If you also need help with server administration tasks, you can examine our Optional Managed Services package, which includes backup hard drive storage space, OS updates every week, server monitoring and restarting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Section
Each Linux dedicated servers hosting package includes our free Hosting Control Panel, which offers an elaborate knowledge base plus a set of step–by–step video tutorials. Whenever you need assistance while working with the Hosting Control Panel, just press the Videos or Help buttons in the upper right corner.