Being able to contact your cloud hosting supplier when you have any questions or encounter any difficulties is really important and how quickly they'll answer and take action is usually crucial, especially if your website is business-oriented, as longer downtime can often mean losing potential clients. The support solutions are usually a way to identify actual suppliers from resellers. The second generally reply just to email messages or support tickets and you may need to wait for a whole day or even more so as to receive an answer. When the problem calls for a few replies, you will end up losing days so as to get a simple problem resolved. Using an authentic and reputable website hosting company, you should be able to contact the support team at any moment and receive a timely response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance promptly, so our cloud hosting services feature 24/7 technical support plus various options for communication. If you don't have an account yet, you can easily phone us or use our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up getting a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the vast majority of suppliers on the market, we answer to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you aquire a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and general questions. Our agents can help you choose the most suitable package or give you info about our servers, to verify if the system requirements for your websites are met. When you are a current customer, you can also contact us via email or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these two ways of correspondence, you'll receive a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other service providers, even large ones, you will be able to compare the reply time as it ordinarily takes a whole day for them to take care of a ticket.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive timely support in general, let alone if you run an entire server, that's why every single dedicated server that we supply includes 24/7 support with 1-hour response time guarantee regardless of the issue. This service is absolutely free for any kind of difficulties with your server or the software that was installed from our admins through the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you could send an email, and the actual answer time for either of these rarely exceeds thirty minutes because we have admins available 24x7x365. In case you need general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.