24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud hosting services feature 24/7 technical support plus various options for communication. If you don't have an account yet, you can easily phone us or use our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up getting a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the vast majority of suppliers on the market, we answer to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you aquire a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and general questions. Our agents can help you choose the most suitable package or give you info about our servers, to verify if the system requirements for your websites are met. When you are a current customer, you can also contact us via email or through our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these two ways of correspondence, you'll receive a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other service providers, even large ones, you will be able to compare the reply time as it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting packages, you will never need to wait for more than 1 hour to receive support for any type of situation that you could encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all the support tickets that you open from your billing Control Panel or email messages that you send to our tech support crew. We also have local phone numbers in a number of countries globally and a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the various methods of communication, so whatever your question or problem is, there's always someone to help you without delay. When you need assistance with third-party software, that you cannot install or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive timely support in general, let alone if you run an entire server, that's why every single dedicated server that we supply includes 24/7 support with 1-hour response time guarantee regardless of the issue. This service is absolutely free for any kind of difficulties with your server or the software that was installed from our admins through the setup, therefore you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you could send an email, and the actual answer time for either of these rarely exceeds thirty minutes because we have admins available 24x7x365. In case you need general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.