A live chat is among the ways of communication supplied by some website hosting companies as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker compared to a support ticket and it'll make it less likely to misunderstand or misspell something as compared to a call with an agent. What's more, if the problem that you experience needs some time to be reviewed and dealt with, you'll be able to do something else meanwhile instead of just waiting, like you would have to do when you call. You can also take advantage of a live chat assistance service without charge provided that you have world wide web accessibility even when your web hosting supplier is based in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As we believe that a lot of troubles are often resolved when you speak to a live person, we provide a live chat service for all of our prospective and current clients. The chat is accessible every day and our customer support agents will help you with a wide range of questions and troubles. If you are not our client yet, you are able to learn more about our cloud hosting plans and the web hosting environment in general in order to make sure that your sites will operate properly on our servers. In case you already have an account and you've got some questions or you experience any problems with any of our services, you can get in touch with us through our live chat and we will provide the needed details or assist you to troubleshoot the issue. You'll have to open a trouble ticket for certain issues which require more time or the expertise of a system administrator, still for a variety of basic troubles you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all our Linux semi-dedicated packages, you'll be able to find the the right answers for any questions you have or have lots of issues dealt with quickly. Our chat service is accessible every single day, therefore you're able to contact a representative even on holidays and weekends. If you're unsure which package is better for your websites or if our leading-edge cloud hosting platform covers some system requirements, you may join the live chat before purchasing anything. In case you are an active customer, you can receive more details about billing issues, account settings and a number of common technical issues you may have, for instance if you can't set up an email account in a client on your computer system. The live chat can save you time and effort no matter where you are or when you contact us.